Customer Service

I am in Greenville SC for the night. I'm staying at the Holiday Inn Crowne Plaza ( why do they have an e at the end of crown? ).
These people know who to make a hotel room livable. I had a sleep kit on my bed that contains ear plugs, eye mask, sleep CD & lavender spray for the linens. Not that I'm going to use any of it, it's still a nice touch.
Around 8:00 pm I hear a knock at the door and its the bellboy with a tray of fresh fruit,cheese and a bottle of wine. The desk is on wheels so that you can roll it any where in the room, there's even a clip to keep the drapes closed and a CD player to play my sleep CD in. Someone was thinking when they designed these rooms!